ESRIC is committed to settling all valid claims as quickly as a possible. Sometimes, the processing of a claim may take longer than the stipulated time in order to ensure the validity of the claim. To help us speed up the processing of your claim, ensure the following:

• Your policy premium payments are up to date
• Understand the policy terms and conditions
• Be prepared with the required documentation as soon as you can
• Exercise honesty when furnishing all required information

Key required documents for processing some of the claims

Investment Policy

• Claim Form
• Copy of your ID (both sides)
• Bank Statement
• Policy document

Funeral Policy

• Claim Form
• Death Certificate
• Copy of Claimant’s ID
• Copy of Deceased ID
• Proof of Relationship between Deceased and Claimant
• Medical Certificate or Letter from Umphakatsi
• Letter from Mortuary
• Claimant’s Bank Statement

Car Insurance

• Claim Form
• Driver’s Licence
• Police Report
• Repair Quotations

Homeowners Insurance

• Claim Form
• Repair/ Replacement Quotations (both material and labour)

House Contents

• Claim Form
• Repair/ Replacement Quotations
• Diagnosis Letter
• Police Report (for theft and housebreaking)